Job Board

Purpose: We’re looking for a multi-talented Software Support Specialist to be a go-to resource for our digital systems and software solutions. This hybrid role blends software testing, staff training, system documentation, and technical support. The ideal candidate thrives in a collaborative environment, loves solving problems, and can pivot seamlessly between behind-the-scenes tech and front-facing team support.

Job Responsibilities
 Design and deliver interface mock-ups in Photoshop and obtain approval prior to development assignment.
 Develop comprehensive test plans based on task and feature requirements.
 Lead detailed QA testing for individual tasks and major system releases, coordinating efforts with a team of volunteer testers.
 Oversee and coach QA testers, providing structured test documentation and guidance.
 Work with system users and testers to verify and replicate all reported issues/bugs to provide specifics to the developers.
 Become a subject matter expert in internal systems, including:
o Fusion (Internal ERP System)
o Microsoft Teams
o Asana
o GivingFuel
o HubSpot
o GoHighLevel
 Train new employees on the effective use of company software solutions and tools.
 Create, update, and maintain department-wide Standard Operating Procedures (SOPs) for system usage.
 Offer responsive and empathetic customer support to internal staff for software-related questions and issues.

Job Qualifications
 Follower of Jesus and able to faithfully sign and uphold the MomCo Faith and Values Statement.
 Proficiency in Photoshop or other design/mock-up tools
 Strong organizational skills with the ability to coordinate and lead collaborative testing efforts.
 Familiarity with one or more of the listed platforms is a strong plus.
 Excellent written and verbal communication skills.
 Passion for continuous learning and empowering others through knowledge sharing.
 Excellent communication skills with a customer-service mindset.
 Strong multitasking ability and comfort navigating both digital tools and physical office needs.
 Friendly, organized, and helpful—ready to jump in wherever support is needed.

Benefits and Pay
 Annual salary range: $24-$26/hour, depending on experience and qualifications.
 Eligible to participate in a variety of benefits:
o Unlimited PTO
o Healthcare Insurance
o Dental Insurance
o Vision Insurance
o Flexible Spending Accounts
o 403 (b) Retirement Savings Plan
o Short-term Disability Insurance
o 13 holidays per year
o 1 spiritual retreat day per year