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GENERAL STATEMENT OF JOB FUNCTION:

This is a part-time (28 hours/week) position.

The Registrar Services Specialist supports the overall customer service vision within the Registrar’s Office by processing and managing daily requests from students, faculty, and staff. This position requires confidence to navigate the institution’s policies and procedures and communicate those policies and procedures to students.

 

ESSENTIAL FUNCTIONS:

1. Provides quality customer service to students, faculty and staff by being available to service walk-ins, answer phone inquiries and emails. Manage and complete daily requests such as transcript and registration requests, audit applications, personal information update requests, enrollment verification requests, add/drop forms, etc.
2. Provides overall management and maintenance of student records including, but not limited to, filing, maintaining records storage space, digitization, and enforcement of the student record retention and disposition policy.
3. Performs a variety of administrative duties, which may include but is not limited to, researching and assembling information from various sources for the preparation of records, reports, or manuals; proof-reading, editing and formatting documents for publication; entering, retrieving, and inputting data into computer systems quickly and accurately.
4. Supports the Registrar and Academic Dean with Commencement (will be co-led with the Registrar for all Commencement planning).
5. Supports the Registrar through engagement in special or major projects, committee work, and team activities as assigned.
6. Tracks final grade collection and reports to the Registrar.
7. Manages course extensions by approving requests on behalf of the Registrar, communicating with students, faculty, and staff about extensions, and maintaining records for extensions each semester.
8. Supports the Enrollment Management team by assisting students and staff with the online registration process and providing guidance on Seminary processes.
9. Facilitates waitlist management within the SIS.
10. Coordinates and places orders for diplomas, graduation supplies and facilitate distribution of graduation packets.
11. Serves as a Designated School Official (DSO) and assists in managing F-1 student records and systems.
12. Contributes to and supports the student retention initiatives of the Registrar’s Office

 

 

EDUCATION/TRAINING:

• Proficiency in Word, Excel, Outlook, and PowerPoint required.
• An intermediate level of technical skillset is required with a strong preference for those who have experience with Campus/Nexus or similar experiences with student information systems and reporting software.
• Bachelor’s degree or equivalent experience.

 

COMPENTENCIES/SKILLS:

1. Proven track record of working in a fast-paced environment with frequent interruptions.
2. Success in leading and assisting with the management of cross-departmental projects.
3. Experience planning and executing events.
4. Conflict management and resolution skills.
5. Ability to research and problem solve.
6. Ability to prioritize and coordinate multiple tasks.

 

QUALIFICATIONS: 

• Committed personal relationship with Jesus Christ required and a lifestyle consistent with the Seminary’s Community Values and Behavioral Commitments.
• Agreement with Denver Seminary’s statement of faith.
• Demonstrated experience in providing technical assistance to one or more supervisors and /or working with internal and external parties to organize the various components needed to initiate, run and conclude major projects.
• Demonstrated ability to take initiative, set priorities, meet deadlines, follow through on projects and handle a wide range of tasks simultaneously while paying strong attention to detail, maintaining near-perfect accuracy, and upholding confidentiality when needed.
• Individual must be a self-starter, self-directed, detail-oriented with the ability to multi-task.
• Strong interpersonal, organizational, phone and writing skills are required as well as an attitude of serving and putting the customer first.
• Prefer an individual who has experience in higher education or a desire to grow and develop with a career in higher education.

 

Denver Seminary prepares men and women to engage the needs of the world with the redemptive power of the Gospel and the life-changing truth of Scripture. Through our educational programs and mentoring process, the Seminary challenges students to grow spiritually, intellectually, and professional in order to lead God’s people in the accomplishment of His mission in the world. The position of Registrar Services Specialist supports this mission by:

 

OUTCOMES: 

• Accurately perform and efficiently provide and applicable knowledge to achieve a high level of customer satisfaction.
• Effectively maintain student records and manage incoming requests for the Registrar’s Office.
• Perform with accuracy and consistently in a fast-paced work environment.

 

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS: 

Normal office working conditions including computer usage may require occasional standing, walking, long periods of sitting, climbing stairs, balancing, stooping, kneeling, crouching or crawling.  The employee must occasionally lift and/or move up to 25 pounds.

 

Denver Seminary is an equal opportunity employer committed to excellence in all areas of ministries and operations.

To Apply: see above website