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Please note: This position is to be filled by a missionary. All donations for the position will be collected though the applicant’s mission agency and the money then sent to Tyndale to pay the missionary as an employee of the school. This is required for the visa.

Position Summary:  

The IT manager is responsible for the secure and effective operation of all computer and networking systems (hardware and software) that is used at Tyndale Theological Seminary.  This is a full-time position.

Supervision Received:         Vice-President of Operation and Administration

Supervision Exercised:        Not at present

Responsibilities:

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of the current IT networking systems
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades
• Plan and develop the IT budget, obtaining competitive prices from suppliers to ensure cost effectiveness
• Schedule upgrades and security backups of hardware and software systems
• Guarantee the smooth running of all IT systems, including anti-virus software, print services and email provision
• Ensure that software licensing laws are adhered to
• Provide secure access to the network for remote users (if needed)
• Secure data from external attack
• Offer users appropriate support and advice
• Manage crisis situations which may involve complex technical hardware or software problems
• Mentor and train new IT staff
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
• Oversee the use of the School Management System
• Provide support for the website as needed
• Ensure that the phone system is functioning well, and investigate and present options if it is not
• Provide training for users regarding setting up the correct print drivers

Other Duties:

• Prepare proposals and review estimates
• Give notice of potential issues
• Evaluate the functionality of systems
• Implement and manage security or integrity and backup procedures
• Schedule upgrades
• Test and modify systems to ensure that they operate reliably
• Keep up-to-date with new technology

Desirable Knowledge, Abilities and Skills

• Flexible and proactive and show initiative
• Attention to detail
• Good communication and team working skills
• Conversational Dutch and English language abilities
• Strong organizational and time management skills
• Excellent problem-solving, analytical and evaluative skills
• Experience in working with non-profits, universities or seminaries

Qualifications:

• A Bachelor’s degree in computer science or equivalent education and experience
• Knowledge of website technologies

Minimum Training Provided by TTS:        

• General Orientation
• QM-01 Quality Manual

Files or Databases Overseen by IT Manager:

• Develop and maintain a file of all relevant names, organization representatives, phone and email contact information for entities doing business with Tyndale.
• Maintain the TTS IT Important Information Google Spreadsheet