GuestExperience Host plays a key role in creating a welcoming and hospitable environment for guests at Cherry Hills Community Church. This role focuses on engaging with guests by providing assistance, directions, and information about church services and events. Responsibilities include managing the GuestExperience area, supporting special events, maintaining safety and hospitality, and providing departmental administrative support. Through excellent service, professionalism, and organization, this role supports CHCC’s mission to foster Christ-centered community and connection.

⏤ Responsibilities

Guest Engagement

Welcome and Assist Guests

• Provide a warm, friendly greeting to all guests entering CHCC facilities.
• Offer directions, answer questions, and provide information about church events and services.
• Ensure guests feel welcomed, valued, and comfortable during their visit.

Welcome Desk Support

Manage GuestExperience Area

• Maintain a clean and organized Welcome Desk area.
• Provide church-related materials, such as brochures and event flyers, to guests.
• Handle guest inquiries via phone, email, and in-person interactions.

Event Assistance

Support Special Church Events

• Assist in set-up and tear-down of materials for special events and services.
• Coordinate with event staff to provide exceptional guest experience.
• Offer guidance and support for volunteers assisting with events.

Safety and Hospitality

Ensure a Safe and Welcoming Environment

• Monitor guest flow and assist in maintaining a safe environment.
• Notify security or leadership if any concerns or issues arise.
• Aid guests with special needs or accommodation.

Administrative Duties

Provided Departmental Administrative Support

• Anticipate departmental administrative needs and offer support in each situation.
• Ensure calls related to the department are routed correctly and provide excellent service.
• Collaborate with other departments to ensure efficient and cohesive administrative operations.
• Demonstrate professionalism, discretion, and a service orientation in all departmental interactions.
• Uphold all safety protocols and expectations relevant to the department.

Volunteer Support

• Create and manage volunteer schedules to ensure adequate coverage for all events and services.
• Collect and review volunteer applications, ensuring all required documents are submitted.
• Initiate background checks for all volunteers and maintain up-to-date records.
• Provide ongoing support and communication to volunteers, including handling phone calls and emails.
• Organize and manage the operational details for volunteer milestone moments.

Communication Management

Ensure Timely and Thorough Responses to Communication Requests

• Manage email, voicemail, and communication requests in a timely, thorough manner.
• Maintain confidentiality and build trust through professional and sensitive communication.
• Respond to all communications with professionalism, sensitivity, and a service-orientation mindset.

Spiritual, Personal, Team, and Professional Development

Pursue ongoing growth in spiritual, personal, and professional areas

• Actively love, serve, and care for others.
• Embody the Fruit of the Spirit: love, joy, peace, patience, kindness, goodness, gentleness, faithfulness, and self-control.
• Exhibit a strong commitment to Christ through personal devotion and spiritual practices.
• Actively seek learning opportunities and apply feedback, training, and development received from the direct supervisor.
• Regularly attend department and all-staff meetings.
• Engage in mentoring relationships, both as a mentor and mentee, to support spiritual, personal and professional development.

Encourage Team Unity and Cooperation

• Pursue and uphold relational unity with teammates.
• Make assists for teammates to facilitate church-wide wins.
• Place the team agenda before your own agenda.
• Uphold the six core values of the staff culture below (exalt, praise, accountable, effort, empathy, and unity).

Warmly Welcome and Serve Guests

Complete all projects with excellence and efficiency

Model Servant Leadership and Exhibit a Helpful, Joyful Attitude

Perform Other Duties and Tasks as Assigned

⏤ Requirements

• High school diploma or equivalent required.
• Strong interpersonal and communication skills, with a friendly and approachable demeanor.
• Customer service experience preferred, especially in hospitality or guest services.
• Ability to stand for extended periods and assist with light lifting (up to 25 lbs).
• Basic computer skills, including familiarity with email and Microsoft Office applications.
• Willingness to adapt to changing needs and handle multiple tasks simultaneously.

Additional Requirements

• Strong commitment to the mission, vision, and values of Cherry Hills Community Church.
• Demonstrated ability to foster Christ-like relationships in all interactions with staff, volunteers, and congregants.
• Willingness to lead by example in spiritual practices, including prayer and mentorship.
• Ability to multi-task and handle high-pressure situations with grace and efficiency.
• Flexible schedule, including availability to work weekends, evenings, and holidays as required.
• High level of integrity and confidentiality.
• Must successfully complete a background check.

⏤ Key Collaborations

• Direct Supervisor: GuestExperience Director
• Primary Teams: GuestExperience Team, Executive Pastor
  • Collaborative Departments:Communications, Facilities
  • Other Collaborations: Parents, Guardians, Children, Volunteers, Church Attendees, Staff, External Vendors

• Job Title	GuestExperience Host
  Application Deadline	Open until filled
  Location	Onsite, Highlands Ranch, CO
  Position Type	Part-Time, Non-Exempt
  Hours per Week	Varies, up to 24 hours per week
  Work Schedule	Ministry Schedule (Sunday-Thursday) with hours from M-Th 12p-5p
  Supervisor	GuestExperience Director
  Pay Range	$15.70 – $23.55 / hour
  Benefits	Eligibility for 403(b) with Employer Match, and Paid Vacation and Sick Leave.

To Apply: Elizabeth Nelson-Hulse enelsonhulse@chcc.org