Development and Fundraising
Database Donor and Services Specialist
The Organization:
CrossPurpose is a non-profit organization abolishes relational, economic, and spiritual poverty through career and community development.
Launched in 2008, our primary objective was to find tangible, practical ways to “love our neighbor.” Over the years, this has taken many forms, from providing a night for single moms to starting a Cub Scout program for fatherless boys, to recruiting foster parents for kids in need, and establishing aftercare programs for those who were being released from incarceration.
We have refined our mission as a career and community development program, and our programs focus on urban leadership development and job training tracks. We work with disadvantaged populations and equip them with the training and skills to overcome generational poverty and serve as allies throughout the entire process.
Our dynamic team brings passion, diversity, and a universal commitment to our mission. As we grow our reach and deepen our impact, we are looking for the right people to join our team.
The Position:
The Donor Database Manager collaborates with the Data and Tech team to manage the organization’s donor database (Salesforce), platforms that integrate with Salesforce, and filing systems to maintain data integrity across the development department. The position supports ongoing data management, business process improvements, data hygiene, and ensures that data can be leveraged internally and externally to draw actionable insights. This role assists with data management, reporting, analysis, quality control, and business process enhancement, enabling the development team to use the system more strategically and effectively. This role will also support the Development Team with event execution
Department: Development
Supervisor: Director of Development Operations Direct Reports: 0
Indirect Reports: 0
Responsibilities:
- Data Management
- Maintain and update donor databases in Salesforce, ensuring accuracy and integrity of information.
- Input, clean, and organize donor data, including contact information, giving history, and engagement activities.
- Ensure data compliance with privacy regulations and organizational policies.
- Data Analysis and Reporting:
- Analyze donor data to identify trends, patterns, and opportunity engagement.
- Generate regular and ad-hoc reports on fundraising performance, donor retention, and campaign effectiveness
- Provide insights and recommendations to support fundraising strategies and goals.
- Donor Segmentation and Targeting:
- Develop and implement donor segmentation strategies to tailor communication and engagement efforts.
- Identify high-potential donor segments for targeted fundraising campaigns and initiatives.
- Database Integration and Optimization:
- Work with Development teams to ensure seamless integration of donor databases with other systems and tools.
- Optimize database processes and workflows to enhance efficiency and effectiveness.
- Support Development Initiatives:
- Collaborate with the Development team to support fundraising events, campaigns, and initiatives.
- Provide data-driven insights to inform campaign planning and execution.
- Assist with donor stewardship and recognition programs.
- Training and Support:
- Train staff on best practices for data entry, management, and usage.
- Provide ongoing support to ensure effective use of donor databases and tools.
- Other fundraising and development support:
- Manage and educate the Development team on all vendors and platforms (RelaSci, Classy, DonorSearch, Double the Donation, etc.)
- Creates and manages campaigns in Classy.
- Conduct prospect research for the Development team
- Provides ad-hoc support to the development team, which can include, but is not limited to:
- Event support
- Serve as backup support to the Development team
Qualifications:
- Bachelor’s degree in Data Science, Business Administration, Marketing, or a related field.
- Proven experience in data analysis, preferably in a non-profit or fundraising environment.
- Proficiency in donor database management and CRM software (e.g., Raiser’s Edge, Salesforce).
- Strong analytical and problem-solving skills.
- Excellent attention to detail and commitment to data accuracy.
- Ability to communicate complex data insights in a clear and actionable manner.
- Strong organizational and time management skills.
- Ability to work collaboratively in a team environment.
- Familiarity with data privacy regulations and best practices.
- Knowledge of fundraising principles and donor engagement strategies.
- Deep alignment with CrossPurpose Mission
- Strong commitment to Christian faith
- As needed, perform other job-related duties as assigned to aid in organization and team events, culture and or performance.
Salary & Benefits:
- Hours: 40 hours/week: Monday-Friday, 8-5; occasional other hours as scheduled by your supervisor.
- Salary/Wage: $55,000 – $66,000 Annually (Support Specialist I)
- Performance Bonus: Up to 5% of salary
- Vacation: 15 days per year, plus the office is closed Christmas Day – New Years Day and staff have limited duties
- Sick Days: 6 days per year
- Insurance Benefits: Health, dental, vision, workers compensation, unemployment, short term disability, long-term disability
- These and other benefits are discussed in more detail in our Employee Handbook.