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Counseling

Client Services Associate (Spanish/English speaking)

Alternatives Pregnancy Center
Posted: 12/04/2024
Salary/Range: $21.50-$23.50 hour
Location
Aurora, CO
Description:

Alternatives Pregnancy Center’s Mission Statement:

Alternatives Pregnancy Center exists to care for Denver-area women and men in pregnancy-related crisis and offer them a meaningful alternative to abortion. Following the example of Christian love, we seek to meet their emotional, physical and spiritual needs. And we enable and encourage them to choose life every day.

We provide a 24-Hour Helpline, pregnancy tests and options counseling, limited ultrasound services, STD testing and treatment, adoption education, pre- and post-natal medical care referrals, financial and legal referrals, counseling after abortion, positive youth development curriculum and sexual risk avoidance education. All services are provided free of charge.

Client Services Associate Position Summary:

The Client Services Associate will provide exceptional support, education, and resources to individuals and families impacted by unplanned pregnancy and/or compromised sexual health within a faith-based environment. This role requires delivering compassionate counseling, advocacy, and case management while aligning with the mission and vision of Alternatives Pregnancy Center. The Client Support Specialist will build trust and rapport with a diverse clientele, offering services that reflect a Christ-like approach, while promoting personal and spiritual growth in their professional conduct.

Education/Experience Requirements:

  • A Bachelor’s Degree in related field including Psychology or Social Work.

Preferred:

  • Master’s Degree in Counseling or Social Work.
  • Experience with vulnerable population and/or crisis counseling.
  • Spanish speaking.

Skills and Attitude:

  • Ability to lead and effectively implement Alternatives Pregnancy Center’s Mission and Vision.
  • A well-versed understanding of current and emerging issues related to unintended pregnancy.
  • An understanding and sensitivity to cultural awareness and services to a myriad of cultural and ethnic backgrounds.
  • Ability to build trust quickly with a diverse client base.
  • Outstanding communications skills with a heart to connect with individuals.
  • Ability to use different communication styles based on situational requirements.
  • Committed to quality customer service.
  • Strong public speaking skills.
  • Ability to manage and oversee volunteers.
  • Ability to multi-task and prioritize.
  • Committed to her own personal and spiritual growth.
  • Practices servant leadership and functions with a Christ-like love in professional and personal affairs.

Essential Duties and Responsibilities:

Counseling:

  • Counsel clients as needed.
  • Provide on-going support for clients as needed.
  • Act as an advocate with other agencies to which clients are referred.
  • Answer Helpline calls and schedule appointments during office hours.
  • Exemplify excellence taught through The Alternatives Approach.
  • Case management of clients’ needs.
  • Oversee the maintenance of client records on CenterPointe/eKyros.
  • Intake of donations for Mom and Baby Gift Program. Log donations and coordinate their delivery to the administrative office.
  • Coordinate with the Client Services Director to communicate with volunteers regarding updated policy and procedure changes.
  • Coordinate with the Client Services Director to schedule volunteers to meet the needs of clients.
To Apply: Heidi@youhavealternatives.org