Job Board


Client Services Associate

Alternatives Pregnancy Center
Posted: 04/09/2024
Salary/Range: $21.50-$23.50 hour
Denver, CO

Position Summary:

Provide outstanding support, education and resources to clients and patients impacted by unplanned pregnancy and/or compromised sexual health in a faith-based environment.

Supervisory Responsibilities:

Assists Client Services Directors in direct supervision of in-office volunteers.

Education/Experience Requirements:

  • A Bachelor’s Degree in related field including Psychology or Social Work.


  • Master’s Degree in Counseling or Social Work.
  • Experience with vulnerable population and/or crisis counseling.
  • Spanish speaking.


Skills and Attitude:

  • Ability to lead and effectively implement Alternatives Pregnancy Center’s Mission and Vision.
  • A well-versed understanding of current and emerging issues related to unintended pregnancy.
  • An understanding and sensitivity to cultural awareness and services to a myriad of cultural and ethnic backgrounds.
  • Ability to build trust quickly with a diverse client base.
  • Outstanding communications skills with a heart to connect with individuals.
  • Ability to use different communication styles based on situational requirements.
  • Committed to quality customer service.
  • Strong public speaking skills.
  • Ability to manage and oversee volunteers.
  • Ability to multi-task and prioritize.
  • Committed to her own personal and spiritual growth.
  • Practices servant leadership and functions with a Christ-like love in professional and personal affair



Essential Duties and Responsibilities:


  • Counsel clients as needed.
  • Provide on-going support for clients as needed.
  • Act as an advocate with other agencies to which clients are referred.
  • Answer Helpline calls and schedule appointments during office hours.
  • Exemplify excellence taught through The Alternatives Approach.
  • Case management of clients’ needs.
  • Oversee the maintenance of client records on CenterPointe/eKyros.
  • Intake of donations for Mom and Baby Gift Program. Log donations and coordinate their delivery to the administrative office.
  • Coordinate with the Client Services Director to communicate with volunteers regarding updated policy and procedure changes.
  • Coordinate with the Client Services Director to schedule volunteers to meet the needs of clients.



Ultrasound Program: (All clinics)

  • Schedule dates and times for Ultrasound appointments in conjunction with the Nurse Manger and volunteer sonographers each month.


STD/STI Program: (All clinics)

  • Coordinate with the Client Services Director to schedule and contact potential clients before appointment.



  • Attend one-hour of individual supervision with LPC – 2 times per month.
  • Attend 90-minute group supervision with LPC – 2 times per month.


Volunteer Training and Supervision:

  • Coordinate with Client Services team to complete The Alternatives’ Approach on-the-job training for new volunteers as needed.
  • Coordinate with Client Services Director to conduct individual Intern training.
  • Assist with one of three annual volunteer In-Service trainings.




  • Keep volunteers updated on community resources through monthly emails and updates.
  • Attend monthly Client Services Directors meetings.
  • Assist with coordination of volunteer schedules.
  • Implement and adhere to Alternatives’ Policies and Procedures.
  • Maintain stock of client resources.
  • Handle in-office calls relating to clients, social services or community resources.
  • Open, sort and respond to client service mail and email.


Community Relations:

  • In conjunction with Alternatives’ team, build and maintain relationships with community resources.

Alternatives Pregnancy Center’s Mission Statement:

Alternatives Pregnancy Center exists to care for Denver-area women and men in pregnancy-related crisis and offer them a meaningful alternative to abortion. Following the example of Christian love, we seek to meet their emotional, physical and spiritual needs. And we enable and encourage them to choose life every day.


We provide a 24-Hour Helpline, pregnancy tests and options counseling, limited ultrasound services, STD testing and treatment, adoption education, pre- and post-natal medical care referrals, financial and legal referrals, counseling after abortion, positive youth development curriculum and sexual risk avoidance education. All services are provided free of charge.

Apply through the link above or by submitting your resume and cover letter to

To Apply: