Director/Leadership
Care Director
Colorado Springs Care Director – Full-Time
Who We Are:
Big Table is a fast-growing Christian non-profit that provides care for the largest industry in the nation – those working in the restaurant and hospitality industry. It is a vibrant industry full of gifted, creative, and generous people. It is also an incredibly tough industry that is the catch basin for the most marginalized in the country: at-risk teens, single parents, minorities, new immigrants, income-insecure seniors, and those formerly incarcerated working to build new lives. Many work inconsistent hours at multiple jobs that push relationships past the breaking point. The stress levels are constantly high and most have no safety net, insurance, or benefits. It is the industry with the highest rates of drug and alcohol abuse in the country.
Our Mission: Guided by the remarkable example of Jesus, Big Table exists to see the lives of those working in the restaurant and hospitality industry transformed by creating community and caring for those who are in crisis, transition, or falling through the cracks.
Big Table is joyfully committed to care for all who work in the restaurant and hospitality industry without any strings attached. We do so specifically because of our faith that God created each person for eternity, and each person we engage with is of infinite value. We share our Christian faith and model Christ’s love as we care and build trust. We don’t lead with this on our website or print materials because the perception of Christian faith in the restaurant and hospitality industry is uniquely negative and would keep us from engaging the very people we are called to serve.
What We Are Looking For:
Big Table seeks a highly skilled Care Director to work full-time at our office in Colorado Springs, CO. The Care Director plays a vital role in providing direct care to those we serve as well as oversight of the care team, office administration, and financial controls.
Who You Are:
CHRISTIAN FAITH is core to your identity, but this faith is marked by deep grace and a delight to care for all regardless of their own interest in faith. You are kind and have compassion for hurting people. You thoroughly complete each task assigned to you and are able to seamlessly manage multiple projects at the same time. You possess acute problem solving and analytical skills. You are creative and resourceful, able to troubleshoot under pressure, and can engage constructively in hard situations. You are a gifted leader, who can easily motivate and bring out the best in your team. You have a generous spirit, and enjoy collaboration but are self-motivated, self-directed, and flexible. You enjoy a culture marked by integrity, honesty, and support, that values thoughtful feedback and inspires ongoing learning and development. You have impeccable attention to detail and can contribute to a positive atmosphere while dealing with challenging people. You laugh easily and are comfortable in a work environment that is continually evolving in a fast-growing organization.
*Big Table is permitted to give employment preference to those who share our Christian faith under the Religious Exemption clause of Title VII of the Civil Rights Act of 1964. For more information, please refer to the EEOC Compliance Manual, Section 2-III, B4bi.
PRIMARY RESPONSIBILITIES
CARE TEAM OVERSIGHT
- Responsible for the successful development of Care Coordinators: train, establish goals, monitor project work, ensure Remember entries are correct.
- Oversee hiring of new Care Coordinators and Administrative Assistant: reviewing resumes, scheduling, and performing interviews, writing 90 goals.
- Draft annual reviews and execute performance appraisal process.
- Model cultural competency and generosity by reinforcing Big Table’s core values, guiding principles, and team DNA.
- Oversee Office Admin to maintain guest lists/registrations and all email correspondence with Industry Dinner guests regarding event instructions and reminders.
CARE PROGRAM OVERSIGHT
- Assign referrals to Care Coordinators as they are submitted. Implement care outreach when referrals are slow. Collaborate with CCs on most effective mentoring and care delivery.
- Give care update at weekly staff meeting – reviewing care budget, weekly encounter report and assigning care recipients to each team member for dedicated prayer.
- Monitor active care load and report capacity percentage to Oversight Director at the close of each month. Enact and manage wait list when needed.
- Manage care budget: approve spending, track spending, alert Oversight Director of any discrepancies or requests for additional funding.
- Review and approve Care Coordinator’s reimbursements.
- Perform quarterly Remember audits.
- Ensure grant tracking is correctly executed in Remember and in the Care Budget Spreadsheet.
- Managing office reimbursements: tracking team mileage and misc. reimbursements and reporting to HQ.
- Team receipt management: approve Divvy credit statements and reconciliation.
- Monthly reconciliation: Care Reports to Remember expenses, QuickBooks to daily deposits. Alert HQ of any expenses that were miscategorized. Adjust spending accordingly and advise Oversight
- Manage gift card purchases, categorization, and oversight of gift card distribution system.
- Oversee and guide Care Resources and Partners.
- Research care resources and maintain Care Partner spreadsheet.
- Build partnerships with other non-profits, businesses, and churches to extend the care we can provide.
- Oversee and guide Care Programs.
- Spiritual Engagement: development of resources for care recipients, building and maintaining a spiritual resource library, working with church partners to understand programs which will benefit those we serve.
CARE ENGAGEMENT
- Direct care for 15-18 active care relationships. Encourage recipients through conversation, prayer, and one on one-time investment, accomplishing the mission of Big Table.
- Foster relationships with care recipients through conversation, prayer, and one-on-one time investment; accomplishing the mission of Big Table.
- Collaborate with other Care Coordinators to offer direction and encouragement towards unique care situations.
RECEIVES DIRECTION FROM
- Headquarters – City Oversight Director
PROVIDES OVERSIGHT TO
- Care Engagement Coordinator
- Administrative Assistant
CHARACTER, SKILLS, AND EXPERIENCE OF AN IDEAL CANDIDATE
- Passion for our mission and compassion for people.
- Strong people skills and a track record of working well with a wide range of people.
- Inspiring leadership and managerial skills that have been tested with experience.
- Highly detail-focused and results-oriented; ability to work effectively under pressure.
- Ability to wear several different hats and switch seamlessly between them.
- A commitment to servant leadership.
- Demonstrated ability to analyze fiscal and administrative problems and make recommended solutions.
- Exhibit sound and accurate judgement and make timely decisions.
- A desire to joyfully support and guide the Big Table team.
- Respect for and careful adherence to expectations of confidentiality.
- Computer proficiency in Word, Excel, Publisher, and familiarity with donor management software. System integration and ability to troubleshoot IT challenges.
- High-energy and joyful, “can-do” attitude, flexible, with an attention to detail and a high degree of initiative.
- Bachelor’s degree required – business, hospitality business, marketing, or nonprofit leadership focus preferred.
- Restaurant and hospitality industry experience desirable.
HOW TO APPLY
Submit the following REQUIRED documents to [email protected]:
- A current resume.
- A letter describing why you would be successful in this position that highlights relevant experience.
- A brief statement of faith.
DATE CLOSING: Until Filled
SALARY: $50,000 – $53,000 annual salary DOE
BENEFITS:
- Paid time off
- Health insurance
- Parental leave
- Retirement plan (Simple IRA)