Office Administrator Job Description

Reports to: Rob Carlson, LPC / Clinical Director

Position Overview: The office administrator supports the practice by promptly communicating with clients and therapists, scheduling sessions, processing client payment, and writing social media posts. The office administrator also records data and assists the clinical director with any additional tasks.

Hour Range: 20-25 hours/week

Position Location: Remote work with monthly in-person team meeting.

Pay: $20/hour

Duties/Responsibilities:

● Return client calls and emails within 24 business hours, ideally by the end of the business day.

● Receive client inquiries and complete intake forms, schedule phone consultations for therapists, and track inquiry data from potential clients.

● Charge and collect payments from clients for services provided consistent with the policy and rate for such services as established by Intermountain Counseling.

● Write and schedule social media posts.

● Manage clinician workbooks.

● Assist clinical director with any additional projects.

● Attend monthly in-person mandatory staff meetings and training as directed by

Intermountain Counseling and weekly virtual meetings with supervisor.

Qualifications and Skills:

● Bachelor’s Degree

● Align with Intermountain Counseling’s mission, vision, and values.

● Must be punctual in returning client and therapist communication

● Be comfortable using technology for documentation and billing

● Be organized and detail oriented

● Be helpful in assisting team members

● Be able to work independently on tasks assigned

● Have strong written and verbal communication skills and strong interpersonal skills

About Intermountain Counseling: Intermountain Counseling believes in creating an exceptional and safe atmosphere for clients and employees while giving back to the community. The mission of Intermountain Counseling is to help people grow in self-compassion, kindness, and relational vitality for the flourishing of the community. We strive to make wellness a down-to-earth practice. Our vision is to create an interdependent and flourishing community by helping people learn, adapt, and grow into healthier ways of being.

We are a fun, dynamic, and collaborative team that values working collaboratively and helping improve the health of our communities.

Our Values: Intermountain Counseling lives by values that guide who we are as a team and how we interact with our communities. Our staff bring these values to life:

Emotional Resilience. Stress is a normal part of life. We never want to keep ourselves in a place of high, consistent stress, but we also know that stress is not something we can avoid. The ability to adapt to challenges helps us align with behaviors useful to healing our community.

Mental Strength. Interactions with clients can be challenging at times. The administrative necessities that come with mental-health work require tact and patience.

We seek to develop a sense of grit in our lives, knowing that when we are confronted with challenges we can continue to make choices in pursuit of our goals that align with our values.

Spiritual Clarity. We value working toward a sense of connectedness to something greater in life that is not dependent on life circumstances. Feeling connected to something beyond ourselves gives us purpose and protects us from vulnerabilities such as anxiety and depression.

Relational Vitality. Health in our interpersonal relationships brings encouragement, acceptance, and inclusion important for a vibrant team culture. We seek to actively support one another and assume best intent from our colleagues. If there is a conflict, we approach this with positivity, a willingness to listen, and a feeling of grace for each other.

Personal Wholeness. Wholeness is an ongoing process of accepting our limitations and integrating what we do well. We strive to improve on our limitations without fallinginto a space of perfectionism. We work toward becoming comfortable with discomfort in our life. To do this we emphasize the need for self-reflection and constructive feedback as a team. We work toward being open to opportunities for each other’s insights (delivered with kindness), even though it might mean work for us, because we know this is part of our process for becoming whole.

To Apply: Rob Carlson - Please send resumé and cover letter to [email protected]