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Position: Customer Service Representative

About Us:
At The Mitchell Insurance Group, our mission is to empower clients with the knowledge and confidence to make informed insurance decisions. We are committed to integrity, advocacy, and exceptional customer service, continually raising the bar for client satisfaction.

Position Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. You will work collaboratively with team members, handling diverse responsibilities to meet agency needs. This role requires flexibility and adaptability, particularly during high-demand periods such as renewals or claims events. While no insurance license is required to start, this position offers excellent opportunities for professional growth, with room to advance by obtaining an insurance license and taking on expanded responsibilities. Team members are expected to embrace new processes, tools, and responsibilities to support agency growth and enhance client experiences.

Qualifications:

• High school diploma or equivalent; additional education or certifications are a plus.
• Previous experience in a customer-facing role.
• Strong communication skills, both written and verbal, with a friendly and professional demeanor.
• Proficient in Microsoft Teams, Outlook, and other digital tools.
• Highly organized and detail-oriented, with the ability to manage multiple tasks effectively.
• Self-motivated and eager to learn about the insurance industry.
• Willingness to grow in the role by obtaining an insurance license (supported by the agency).

Competencies:

• Flexibility: Adapts to diverse tasks and responsibilities, particularly during high-demand periods like renewals or claims.
• Client Focus: Exceeds client expectations by delivering timely, professional, and empathetic service. Proactively engages clients to address needs and ensure comprehensive protection.
• Collaboration: Works effectively with team members to achieve agency goals and ensure seamless operations during peak periods.
• Problem-Solving: Identifies challenges, explores solutions, and recommends effective actions to resolve issues promptly.
• Initiative: Proactively improves processes and supports the team while staying informed about industry changes and tools.
• Attention to Detail: Maintains accuracy in policy updates, client communications, and record-keeping.
• Accountability: Takes ownership of client interactions, ensuring issues are resolved and follow-ups are completed.
• Adaptability: Thrives in a cross-trained environment, excelling in both client-facing and operational tasks as the agency evolves.

Why Join Us?
At The Mitchell Insurance Group we value teamwork, growth, and exceptional customer service. This role offers a supportive environment where you can develop your skills, learn about the insurance industry, and grow into a licensed insurance professional.