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Job Type: Full-time – 40 hours/week, including mandatory staff meetings, non-exempt 

Compensation: $18.00/hour, plus benefits
*Full-time employees also receive benefits beginning the 1st day of the month following the 60-day introductory period from the date of full-time hire, including PTO accrual, paid holidays observed by Stepping Stone, option for health insurance (company pays $300/month towards your premium), option for company-paid dental insurance, option for employee-paid vision insurance, and small company-paid life insurance policy. NOTE: Both part- and full-time employees who meet requirements will have the option to participate in retirement planning through a 401(k) plan. Requirements of enrollment are the employee must be employed three months and be at least 21 years of age. Also, both part- and full-time employees receive paid sick leave which begins accruing on the first day of employment.

Expectation: The Program Coordinator will be at Stepping Stone Support Center (SSSC) Monday-Thursday between 7:00 a.m.-5:00 p.m., (4 – 10-hr. days per week, typically) or until the last participant is picked up. Staff meetings are once a month on Friday afternoons from 12:30-2:30, and time will be flexed Monday -Thursday in order to attend the monthly staff meeting.

Reports to: Program Director

Goals: As Program Coordinator, it is your goal to ensure the support center and programs within it run smoothly from open to close every day. It is important to maintain a standard of excellence and uphold the center’s mission: “Sharing opportunities to become the best versions of ourselves”. It is your goal to support the Program managers and the advisors in the day-to-day operations of the center. You may need to jump in to support any team, as needed, on a last-minute basis to ensure ratios and quality services meet the Stepping Stone standard.

It is Stepping Stone’s goal to facilitate exceptional services, supported by efficient and effective communication and a clear understanding of the expectations of providers, in order to meet the goals, objectives, and needs of the individuals receiving services.

Requirements: 

• Employee must maintain current certifications in the following areas: CPR/AED, First Aid, QMAP, and Safety Care training (at Stepping Stone’s expense).
• Employee must complete DSP Plus training materials including modules on de-escalation, assisting with feeding participants with dysphagia, transfer training, and personal care.
• Employee must hold a valid driver’s license and be at least 18 years of age.
• Employee must pass a CAPS check, criminal background check, and Motor Vehicle Record check.
• Employee must have a minimum of a high school diploma.
• Employee must have applicable previous experience working with an at-risk population (disabled, elderly, children). Certification as a CNA is preferable.
• Employee must respond well under pressure and be able to act swiftly and responsibly to a variety of situations, while maintaining the highest quality of care and ensuring health & safety are top priority.
• Employee must have strong verbal communication skills and the ability to manage conflicts, challenging behaviors, and various crises in a professional manner.
• Employee must have excellent written communication skills (professional and grammatically correct).
• Employee must be a self-starter with a keen awareness for unmet needs and a willingness to jump in and help as needed.

Expectations for Completion of Job Duties: 

• Display professional appearance and behavior—interacting with other staff, participants, providers, community members, and case managers in a cooperative, supportive, and friendly manner.
• Be a role model at all times, avoiding profanity or derogatory slang. Arrive to work in proper attire and model strong problem-solving skills, punctuality, professionalism, integrity, a person-centered approach, and positive social interaction skills.
• Actively support SSSC’s mission, the leadership, company policies and procedures, and culture of respect, helpfulness, and fun.
• Perform job duties with a positive attitude and personal initiative, responding to peak work period without loss of quality, accuracy, or thoroughness.
• Uphold participants’ rights by following SSSC’s Rights and Responsibilities guidelines and State Policy for Mistreatment, Abuse, Neglect and Exploitation.
• Report to work in a punctual and dependable manner (i.e., absenteeism and lateness should not result in adverse effects on operation of programs, individuals, or families served).
• Communicate thoroughly with supervisor, SSSC admin, and all team members. It is imperative that emails/messages are checked and responded to promptly and routinely every day.

Program Coordinator Duties
(This is a summary. A detailed list of tasks will be sent if application moves to next steps.)

Day-to-day:

• Arrive by 7:00 a.m. Communicate with morning drivers and ensure that that the Program Center space is ready for the day.
• Support advisors and participants throughout the day, demonstrating a level of excellence and quality care for participants that represents Stepping Stone’s mission.
• Close the center at 4:00 p.m. or when the last participant leaves.

Weekly/Monthly:

• Coordinate with the Program managers to ensure that all safety protocols and policies are being followed at the center.
• Work with advisors and managers to ensure all documentation is completed for billing.
• Support staff with behavioral issues that may arise and be a resource for staff in problem solving.
• Welcome any new or visiting participants and help them have a positive experience.
• Support with training new staff, including drivers, subs, and volunteers.

Transportation Coordination Specific Duties:

• Manage SSSC transportation routes and communicate necessary information to families and drivers.
• Ensure vans have safety supplies, emergency backpacks, and handicap placards and maintenance needs are communicated to appropriate personnel promptly.

Volunteer Coordination Specific Duties:

• Coordinate with Program managers and on-site staff to determine volunteer needs to support staff/participants.
• Coordinate and clearly communicate volunteer work schedules, and support staff with volunteer interviews, training, finding substitutes for volunteer shifts (when needed), and filling in for volunteers when subs aren’t available.